How can we help?

Find answers to common questions, troubleshooting guides, and get in touch with our support team.

Email Support

Reach our support team directly via email. We typically respond within 24 business hours.

support@eduxie.tech

Response Times

• General inquiries: 24-48 hours• Urgent issues: 4-6 hours• Service outages: 1 hour

Mobile Apps

Eduxie apps for iOS and Android are coming very soon. Stay tuned for updates!

Coming Soon

Frequently Asked Questions

Answers to the most common questions from students, teachers, and administrators.

I forgot my password. How do I reset it?

Contact your school administrator to reset your password. Your school's IT department or principal's office can help you regain access to your account. They'll verify your identity and set up a new password for you.

How do I access my assignments?

After logging in, navigate to the "Assignments" tab in your dashboard. You'll see all active and completed assignments. Click on any assignment to view details, due dates, and submission requirements.

How does my school create student accounts?

School administrators can create accounts through the Admin Dashboard under "User Management." They can create accounts individually or import student rosters as CSV files. Students will receive login credentials via email.

Why am I not receiving notifications?

Check your notification settings in Account Settings > Notifications. Ensure notifications are enabled for your preferred channels (email, in-app). If emails aren't arriving, verify your email address is correct and check your spam folder.

Can I change my username or email?

Yes. Go to Account Settings and update your email address. Username changes may be subject to school administrator approval. Contact your school's IT department if you need administrative assistance.

How do I download my grades or records?

In your dashboard, go to "Grades" and click the "Download" button to export your academic record as a PDF. You can also request an official transcript from your school administrator.

Troubleshooting Guide

Step-by-step guides to resolve common issues.

Login Issues

  1. 1Verify your email/username is correct (no extra spaces)
  2. 2Confirm Caps Lock is off
  3. 3Try resetting your password using "Forgot Password?"
  4. 4Clear browser cache and cookies
  5. 5Try a different browser or device
  6. 6If still unable to log in, contact support@eduxie.tech

Dashboard Not Loading

  1. 1Check your internet connection
  2. 2Refresh the page (Ctrl+R or Cmd+R)
  3. 3Clear browser cache
  4. 4Disable browser extensions temporarily
  5. 5Try in incognito/private mode
  6. 6If persists, report to support@eduxie.tech with screenshots

Assignment Upload Issues

  1. 1Ensure file size is under 50MB
  2. 2Use supported formats (PDF, Word, Images, etc.)
  3. 3Check internet connection
  4. 4Try uploading again
  5. 5If error persists, contact support with the file name and error message

Mobile App Issues

  1. 1Update the app to the latest version from App Store or Play Store
  2. 2Restart the app and device
  3. 3Sign out and sign back in
  4. 4Clear app cache (Settings > Apps > Eduxie > Storage > Clear Cache)
  5. 5Reinstall the app if issues continue
  6. 6Contact support with device and OS information

Still need help?

Can't find what you're looking for? Our support team is ready to help. Send us a message and we'll get back to you as soon as possible.

For the fastest response, please email support@eduxie.tech